FAQ – Frequently Asked Questions – UNDER CONSTRUCTION

  • 1. General
  • 2. Your order
  • 3. Payment
  • 4. Installation
  • 5. Surface treatment
  • 6. Contact
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  • 1. Do we also sell to private customers?
     

    Yes, we do sell to private private customers, although we are whole sale dealers. Our prices  are, however, always without 21% VAT. Private customers will always have to pay the VAT. In case you have a foreign VAT-number, you will not have to pay the VAT. In this case you are required to bring your VAT-number.

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  • 2. Are there any current special offers?
     

    We always have sharp deals for you. Visit special offers.

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  • 3. Where can I find any prices?
     
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  • 4. How can I request a free quote?
     
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  • 5. Is there a possibility to come and see your products?
     

    You can come take a look at our products in our showroom in Hoensbroek. Our opening hours are:

       - Thursday from 10 – 18h

       - Friday from 10 – 18h

       - Saturday from 10 – 17h 

    We do advise you to always come over an hour before closing time, so that we have plenty of time to show you everything and provide you with all necessary information. We always have fresh coffee and pie waiting for you!

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  • 6. Why are our prices so competitive?
     

    We produce our own floor boards, which makes intermediaries (they cause the end product to be unnecessarily expensive) superfluous. Because we deal with the entire process, starting from the cutting and felling until the actual mill sawing and selling, we are able to ensure that our floors are not only of a superior quality, but also a good value for money.

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  • 1. How can I make a reservation/ order for my floor?
     

    First of all, feel free to request a free quote. We would be happy to send you a free sample. You can also come and take a look at the floors and tables in our showroom in Hoensbroek, the Netherlands. If you would like to order something, then you can place your order by phone or email. After we receive a down payment, we will make a reservation for you and store your order free of charge.

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  • 2. Is there a possibility to come and see your products?
     

    You can come take a look at our products in our showroom in Hoensbroek. Our opening hours are:

       - Thursday from 10 – 18h

       - Friday from 10 – 18h

       - Saturday from 10 – 17h 

    We do advise you to always come over an hour before closing time, so that we have plenty of time to show you everything and provide you with all necessary information. We always have fresh coffee and pie waiting for you!

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  • 3. Where can I pick up my order?
     

    We can deliver your order worldwide or you can pick up your order at our warehouse in Hoensbroek, the Netherlands. Please send us an email or call us in order to set an appointment to pick up your order.

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  • 4. How do I place a backorder?
     

    You can do this by telephone or email or simply fill in the ‘Get a quote’-form on our website. You will receive an confirmation as soon as possible.

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